Ethur — AI Screening
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Candidate help center

Help for employment candidates and rental applicants completing a request, following progress, or reviewing their own report.

Invitation and access

  • Use the invitation sent for your own request and confirm the organization is one you recognize.
  • Check spam and the exact email address you provided. For missing, expired, or mismatched links, ask the requester or support for a valid replacement.
  • Do not use another person’s link, share passwords/codes, or create an employer account to bypass an invitation.

Complete your information securely

  • Read the disclosure and authorization before proceeding. Follow only the steps requested for your actual screening.
  • Use accurate names, addresses, employment, and education details. For camera/document issues, check permissions, lighting, and legibility.
  • Connect only accounts you are authorized to use. For unavailable providers or unsupported documents, request an approved alternative rather than emailing evidence.

Progress and decisions

  • An incomplete application or pending source can delay results; neither is a negative finding.
  • Ask which item remains open and whether any action is needed from you.
  • The employer or housing provider makes the decision. Eve cannot see your status or private records.

Copies and disputes

  • Request the report from the issuing consumer reporting company and follow its approved identity-verification process.
  • Identify the exact wrong, duplicate, incomplete, or outdated entry and request a secure dispute channel.
  • If an adverse-action notice was received, review the reporting company contact and free-report/dispute rights; employment and housing notice procedures differ.

Stay safe

  • Do not send SSNs, IDs, bank details, medical information, passwords, verification codes, or report files through ordinary email or public chat. Ask support for an approved secure channel if evidence is needed.