← Help Center/ Ethur support
My background check
Find the next step for your screening through your personal invitation or the approved support process. This public page cannot look up a report or order.
Follow your request
- Use your own invitation and check any progress or outstanding information shown in the application.
- If progress is unavailable, ask the requester or support which search or applicant step remains open.
- Keep the non-sensitive order reference and note any relevant deadline.
Understand delays
- Court access, employer/school responses, identity questions, and scheduling can extend timing.
- A pending or incomplete search is not a negative finding.
- Eve is help-only and cannot retrieve your order or account.
Copies and corrections
- Ask the reporting company identified on your report or notice for its approved report-copy and dispute process.
- Do not send SSNs, IDs, bank details, medical information, passwords, verification codes, or report files through ordinary email or public chat. Ask support for an approved secure channel if evidence is needed.