/ Candidates & the Applicant Portal
Candidate disputes
If a candidate believes information on their report is inaccurate or incomplete, the FCRA gives them the right to dispute it. Ethur handles the reinvestigation for you.
How a dispute works
- The candidate opens their report in the portal and chooses Dispute
- They describe what's wrong and can upload supporting documents
- Ethur reinvestigates with the original data source
- Both you and the candidate are notified of the outcome
What you should do as an employer
- Pause any adverse action process until the dispute resolves
- Don't make a final decision on a disputed report — wait for the reinvestigation
- Disputes are typically resolved within 30 days, often much faster