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Search answers for employers, property managers, and candidates — or browse by topic below.
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Pick a category to see the most-asked questions.
Getting Started
New to Ethur? Set up your account and run your first check in minutes.
Packages & Add-ons
Compare packages, build your own, configure add-ons, and understand costs before you order.
Add-on Guides
In-depth guides to every add-on: purpose, coverage, candidate steps, pricing, and results.
Ordering Background Checks
Packages, add-ons, candidate invites, and turnaround times.
Candidates & the Applicant Portal
What your candidates see, and how they manage their own screening.
Reports & Results
Read reports, adjudicate consistently, and monitor after hiring.
Tenant Screening
Screen rental applicants, verify income, and apply your property criteria.
Billing & Plans
Subscriptions, pay as you go, discounts, and invoices.
Compliance & Adverse Action
FCRA basics, consent, adverse action, and data security.
Account, Team & Integrations
Manage your team and connect Ethur to your existing tools.
Timelines
How long each search takes and what makes a report stall.
What Shows Up
What employers actually see — and what they never do.
Check Types
Plain-English definitions of every search on a report.
Screening Compliance Guides
FCRA, adverse action, lookback limits, and state rules.
Cost
What screening costs and where the money actually goes.
Quick links
Talk to a real person
Our support team helps with orders, reports, billing, and compliance questions — and candidates can get help with their own screening too.