/ Ethur support

Contact support

Get help with account access, screening progress, report accuracy, and billing. Start with a brief, non-sensitive description so the right next step can be identified.

Email support

Contact channels

The site lists support@ethur.ai for general support inquiries. Describe the problem briefly and request a secure channel if personal evidence is needed.
For phone inquiries, the site lists (888) 852-6449. Confirm availability directly; no response-time or 24/7 service promise is made here.
Use the sales contact page for demonstrations and new-program discussions, not for sending applicant reports.

Include enough context

State whether you are a customer, candidate, or rental applicant, the relevant account/invitation email, and an order or invoice reference if available.
Describe the exact problem, the affected search or step, and any non-sensitive error message.
If a decision or appointment deadline is involved, state it clearly. Support cannot guarantee that every external source will respond by that date.

Choose the right issue

Invitation/access: confirm the email with the organization requesting the check, then ask for the approved recovery or replacement process.
Progress: ask which search or information request remains outstanding; a delay is not a negative result.
Report copy/dispute: identify the reporting company from your report or notice and request its approved secure process.
Billing: include invoice/order references and the line item you need explained, never payment credentials.

Protect your information

Do not send SSNs, IDs, bank details, medical information, passwords, verification codes, or report files through ordinary email or public chat. Ask support for an approved secure channel if evidence is needed.
Eve answers public help questions only. She cannot retrieve orders, account details, or screening reports.
Support channels listed on this site are existing contact information; support hours and response commitments must be confirmed directly.