/ Packages & Add-ons
Check and feature availability
A service listed in Ethur's catalog or on a product page is not proof that it is enabled for your account. Confirm whether it is available now, requires setup or approval, or is unavailable for your use before quoting it to an applicant or submitting an order.
Confirm availability before ordering
- 1Name the service, employment/housing purpose, applicant jurisdiction and requested package.
- 2Ask whether it is enabled for your account and whether provider approval, credentialing, consent, scheduling or integration setup is required.
- 3Confirm actual source coverage, service variant, required applicant information, billing units and any external fees.
- 4If unavailable, ask whether a supported alternative meets your lawful purpose. Do not infer a launch date or future availability from a marketing listing.
Cataloged services and prerequisites to confirm
| Service | What to confirm |
|---|---|
| MVR | Relevant state driving-record source, required license information and authorization; an MVR is not a complete DOT qualification program. |
| Drug testing and occupational health | Actual panel/assessment, regulated or non-regulated purpose, collection/clinic coverage, scheduling and medical-review arrangements. They are separate from general background searches. |
| FACIS | Selected healthcare adverse-record level and its sources. Do not treat it as identical to general watchlists or license verification. |
| DOT and Clearinghouse | Applicable driver/program obligations, supported service and required consent. A standard employment package does not fulfill every DOT requirement. |
| Form I-9 and postal notices | Actual examination/representative or notice-delivery service, responsibilities and supported procedures; neither automation nor delivery is assumed. |
| Integrations | Supported software/API, account activation, data scopes and approved documentation. Partner listing alone does not prove a live connection. |
Package scope is a separate question
- Compare the current pricing catalog and your account quote. A cataloged add-on is not automatically included in the selected package.
- Identity verification is listed in Essential and Complete; do not assume Basic includes it without a separate applicable add-on.
- Confirm geographic and provider coverage for the exact request. Available connected payroll/bank records can support verification, but an applicant may lack supported or sufficient records.
- Obtain account-specific terms for fees, setup and unsupported requests rather than relying on a generic advertised price.
If a service is missing or cannot proceed
- Ask whether the blocker is permissions, account/provider approval, jurisdiction, missing information or unavailable coverage.
- For scheduled services, confirm what the applicant must do and what happens if an appointment cannot be completed; do not assume cancellation or refund rules.
- For an integration failure, identify an existing order before retrying. For an unavailable source, review the resulting limitation rather than treating it as a clear or adverse result.
- Ask for written confirmation of the service actually available now; no rollout date is promised by this guide.
Current catalog
Compare the published packages and add-ons →Contact support safely
Email support@ethur.ai or call (888) 852-6449 with a brief, non-sensitive description and your reference if available. Ask for the approved secure channel before supplying SSNs, identity documents, bank details, medical information or report files. These published contacts do not establish service hours or a response deadline.