Ethur — AI Screening
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What Eve can do and how to get account help

Eve answers public Help Center questions and points you to related guidance. She cannot currently retrieve authenticated orders, reports, invoices or account details, create support tickets, submit a dispute or make employment or housing decisions. Use verified human support for an account-specific issue.

Useful questions for Eve

  • Ask how employment and housing adverse-action guidance differs, what an MVR checks, how to prepare for an invitation, or which guide explains a billing review.
  • Ask about package scope and verification limitations, then confirm your account's actual availability and terms before ordering.
  • Use her linked Help articles to read the complete guidance and official sources. A public answer is not legal advice or proof that a service is activated.

Move from public help to account support

  1. 1Find the relevant guide and decide whether you need general information, an account action, a report copy or an accuracy dispute.
  2. 2For account actions, email support@ethur.ai or call (888) 852-6449 with your safe contact and a reference if available.
  3. 3Explain the task, requesting organization/account and any deadline. Ask for the approved secure channel if evidence is needed.
  4. 4For a report dispute, identify the issuer using the report or notice. For a decision appeal, contact the employer or housing provider.
  5. 5Keep human follow-up in the same support thread. Eve does not transfer your conversation into a verified ticket or notify an account team for you.

Keep chat free of sensitive information

  • Do not enter SSNs, ID images, bank details, medical information, full reports, passwords or API tokens into Eve.
  • Use a general example such as 'my invitation link is unavailable' rather than pasting a personal invitation URL or applicant details.
  • Clearing a chat is not a verified request to delete provider records or resolve a privacy request. Ask support for the applicable privacy process.

If Eve cannot answer or seems incomplete

  • Open the linked source and verify scope and limitations. If the answer conflicts with current terms or your report, ask human support rather than acting on the chat alone.
  • If no answer appears, use Help search or the published contact channels. Chat availability is not a support SLA.
  • If you need live status, use your approved account or candidate invitation and contact the requesting organization/support. Eve cannot inspect that session or its private results.

Contact support safely

Email support@ethur.ai or call (888) 852-6449 with a brief, non-sensitive description and your reference if available. Ask for the approved secure channel before supplying SSNs, identity documents, bank details, medical information or report files. These published contacts do not establish service hours or a response deadline.

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